Direct express dispute number. Sep 4, 2022 · Have money with Direct Express and can’t get them to give it back? Have you asked and they’re ignoring you? Our attorneys help make banks follow the rules. The individual is then asked to press the number 1 and then enter his or her Social S urity number. May 19, 2025 · Direct Express is a leading provider of prepaid debit cards for federal benefit recipients. Oct 24, 2024 · The Office of Inspector General (OIG) released an audit (. We have outlined in this video how to complete the Dispute Resolution form and what documentation to include. DIRECT EXPRESS CLASS ACTION If You Submitted a Claim Alleging Fraudulent Transactions on Your Direct Express Card That Was Denied, You May Be Eligible for a Payment from a Class Action Settlement. Find the Mastercard phone number, chat support, and contact details here. The sad truth is that there is no dispute form that you can download from the website in order to report suspicious activities in your Direct Express account; there is no fax number either. , you notice unauthorized transactions on your credit card or bank statements), it is important to act as quickly as possible to minimize the damage to your finances and your credit standing. The audit was a response to cardholder complaints received by the agency. Alternatively, you can send them mail at P. This form facilitates the resolution process by allowing users to document their grievances clearly and succinctly. Box 245998, San Antonio, TX 78224-5998. The Direct Express ® Debit MasterCard ® card is issued by Comerica Bank, pursuant to a license by MasterCard International Incorporated. Key features include predefined sections for claimant information, details of the dispute, and Get customer support for all your banking queries immediately. Jul 8, 2024 · Cardholders can do this by calling the Direct Express® card toll-free Customer Service number on the back of the card. Failure to do so within the 120-day (four month) timeframe, may mean that cardholders do not get their money back. U. You can try contacting them at the number on the back of your card and ask for a fax number. Tex. The SSA has instructed Direct Express holders to not respond to such a text if they get one. )), and that you understand you will receive no money from the Settlement; Jun 3, 2019 · Input the B-Stop. To begin, we will review Direct Express investigation by federal authorities, including the Treasury Direct Express ® will never contact you by phone, email or text message to ask you for your card number, password, PIN or security code. Access Mastercard consumer support for assistance with card issues, benefits, and more. Dispute a transaction. According to SSA POMS GN 02402. g. Comerica Bank opens a Direct Express account and sends a 17-digit depositor account number (DAN) to our Title II Master Beneficiary Record (MBR) or Title XVI Supplemental Security Record (SSR). So I put my request in US Mail in writing Wed Feb 7th, to close my direct express debit card. Ask questions about card use. Mar 3, 2023 · Direct Express® has dedicated and knowledgeable customer service representatives in place to provide Direct Express® cardholders with support 24/7—helping cardholders keep track of their spending and balances, confirming benefit deposits, explaining the features of their card account, and answering questions of all kinds. Cardholders are told to call a phone number and provide all of their card information, including the number, expiration date, and PIN. com. , Case No. (See SM 00609. Double-check the fax transmission confirmation to avoid delays. If your issue is not urgent, you can also write to them at P. Important Direct Express Class Action Settlement documents. They can be reached 24/7. Order a replacement card, report fraud, unlock your card, get emergency cash. Please read for a full explanation of the settlement and your options and all applicable timelines. Direct Express is a government-issued prepaid debit card system primarily used to disburse federal benefits, such as Social Security, Supplemental Security Income (SSI), and Veterans To send paperwork for the US Direct Express debit card, visit the official Direct Express website or call their customer service for the correct fax number. Sep 25, 2025 · For information about these other services and what they cost, visit Direct Express FAQs. We have also explained how to mail the form back and make sure you have documentation Contact the Direct Express® team for help. Once you initiate a dispute—even if only partially completed—Direct Express has a legal duty to complete its investigation within 10 business days, or provisionally credit your account while the matter is reviewed. Dec 29, 2024 · Confidential Information Hidden: This section contains confidential information visible to verified Direct Express representatives only. xw4f6voo7pnpgeqe2frezuse9psai5o9wxg2jsgoxqav