Reddit valve index troubleshooting New comments cannot be posted and votes cannot be cast. If you’ve got another D-Port you could plug into that could help with troubleshooting. It had been a while since I last used my Valve Index, but after I tried to use it yesterday, I realized that one of my base stations was blinking red (so I ended up in this post while searching for potential solutions). Glitches were seen in non-VR games, and my Vive also saw the same issues. Problem 1: Audio stops Hi Everyone, My base stations for my Valve Index are not receiving power. I had an issue where after a full package upgrade and reboot on arch linux my valve index seemed to not work correctly, basically it was showing up to my computer as another monitor. Now I can't get a replacement because I'm out of my warranty… I have yet to see a full tear down of an Index Controller. json is the new one. This thread is archived New comments cannot be posted and votes cannot be cast Valve Index Virtual Reality headset Virtual reality Gaming comments sorted by Best Top New Controversial Q&A [deleted]• Additional comment actions The cult behavior of Valve tech leak/data mining gets convoluted into intense conspiracy theories. Looking at the I have spent the last 6-7 hours setting up, and subsequently troubleshooting, my Index. The controller won't turn on manually. Direct mode couldn't be enabled, and reboot the computer/restarting steamvr didn't work. That means that they need to be positioned right in front of your eyes to work properly and give a clear image. Double check your cable connections. This a premium product. This has probably been mentioned before but I had problems like these by turning on my headset later on a separate powerplug then my PC. Bricked my valve index controllers , please help Note : Steam\config\lighthouse\lhr-######\config. Though most seemed from launch 2019 and less so from late 2020. It showed me the green Index HMD icon and the indicator that there were firmware updates. The amount of features on this sets it apart from almost every other VR headset out there, and is a GIANT upgrade from my quest 2. I ended up switching my vulkan icds (I'm running amd so there's the well supported vulkan-radeon and the less supported Hey all, Troubleshooting the infamous Index cameras. I read about glue melting, nobs breaking, wires breaking etc. It's a disposable device in their eyes after 24 months and if you need a new one, buy one. The controllers and the base stations are not showing up in the SteamVR window. Yet the persistent symptoms included 37 votes, 49 comments. If either lens is too high, low or to either side, you'll be looking through the edge of the lens, and it will be blurry Hey guys, I got my Full Value Index kit mid-November 2020. Only after like 500 hours or less, which Is barely anything. I’m curious if anyone can tell me something: when using the Windows 10 Camera app to monitor the Index camera, does the image totally freeze after 5 - 30 seconds on a regular basis? Only working again after restarting the camera app (only to freeze again)? My index will not connect and it just remains in standby mode. So i updated it and the first 2 updates were Wireless receiver updates which went through but the third update "Tracking Device Update" failed. com Here's my easy modification, I'm not sure if I'll copy-paste what i posted on another thread. My Index from November '20 is still working fine like on day 1. I changed my controllers to trackers then i deleted my SteamVR , so the backups are gone . exe while the headset running , and plug one Is your index new? I got the same problem when I got my index too. I have tried every suggestion on every reddit thread out there:Restart SteamVRRestart PCReinstall Nvidia Drivers (1st time reinstalled, 2nd time wiped and reinstalled from scratch)Install Nvidia HD Audio separateRefresh Device managerUnplug and plug it inChoose an unrelated Nvidia HD speaker as output and Contact u/protonecromagnon2 Also keep an eye out for Valve's recent announcement regarding providing repair and replacement solutions via IFixIt Hey, just got my Index today and am so far loving it, except for one issue. The Valve Index has an issue with cable tension right where it connects to the headset, and is especially a problem when putting on and taking off the headset, with rotation causing it to kink beyond what I'd consider safe for a cable, especially over 12 months constant use. CONCLUSION: Valve Index is fine, GPU my cable got unplugged on my headset while playing a game and came out like this. It told me to retry right away or restart and then 75 votes, 37 comments. PC specs: Intel i5 3470 / i7 3770 (tried both, still same issue) GTX 1660Ti 16G DDR3 That's an issue with mine too, sometimes. Unplug it and hold down the System Button for 15 seconds, then release. I took some photos and attempted to explain along the way if anyone is interested. Aug 28, 2024 · Having trouble with your Valve Index not turning on? Learn quick troubleshooting tips to fix the problem and get back to your VR experience in no time! I recently purchased a used Valve Index headset from Amazon and have been experiencing a recurring issue since then. Can't say that for the competition: Both my Rift and Rift S needed to be replaced because of hardware faults. I've done everything from unplugging everything and plugging them back in, updated HMD firmware, reinstalled SteamVR, etc. Go get a new cable from valve. i just ordered a valve index for the first time the other day and i wanted to know if its still a relevant/reliable headset in this year even though its nearly 5 years old. However, many users are reporting technical issues, ranging from audio to tracking problems. Right now they are sending me a new trident cable but I don't know if that will solve the issue. Here you can find useful guides, answers to your questions and other handy resources. they should at least offer a discounted replacement/repair. Plugging in the Valve Index and setting it up gets me an input device: Valve VR RAdio & HMD Mic. Doing a google search on Index controller problems opened up a whole bunch of documented issues I had not really read about. Please use this thread to report, discuss, and troubleshoot any problems you find. Before following any additional instructions, please make sure to: Verify Integrity of Tool Files: In the Steam Client, go to your UPDATE: Have tested most recommendations, including a full driver wipe and reinstall. To do this: Plug the controller in via USB and leave it to charge for at least 10 minutes. From factory, original uncropped image courtesy of simracingcockpit. Then, I reseat plugs (quick disconnect and GPU), and no more sparkles at all for a bit. This isn't a complete tear down but I think I got very close. Please read the official Valve-made Troubleshooting guides as well if you're having issues: Index Base Station Troubleshooting Index Controller Troubleshooting Index Headset Troubleshooting SteamVR Troubleshooting Try There have been confirmed issues for both hardware and software for some Indices. I understand their stance of only sticking with their 1yr warranty but, I mean, c'mon. I have gone into developer settings and Aug 28, 2024 · Having trouble with your Valve Index not turning on? Learn quick troubleshooting tips to fix the problem and get back to your VR experience in no time! First step is to check with Valve anyway; they’ve been known to do out-of-warranty replacements, they did that for me with a cable and a controller. Yes, my firmware is updated. trueOther comments have alluded to this, but I'm going to state it a little more clearly. I was on my PC at the time but not actively in VR or running any VR software. I put it on my head and moved around, my base stations were green. This left me with little options, either buy a new pair, keep playing with my old vive wands (which are god awful) or attempt self repair. Screenshots and errors almost exactly the same, Steam VR Viewer shows the environment (And that the headset is tracking correctly) but the display on the HMD itself is just black. Problem was solved by always booting up the headset before my PC. The triggers on the controllers squeak from time to time, but that doesn't bother me. I love this headset so much regardless. I’ve seen mention around this subreddit and PC building subreddits from time to time about stuttering in VR with AMD GPUs. r/ValveIndex: For discussion of the Valve Index. I did too much troubleshooting at the time, trying different ports, checking my USB ports on MB to etc. Valve Index problems : ( Hey is there any way to fix drift on valve index because it started happening to my brother please answer I wanna know We probably all have this happen at some point (actually hitting some solid object around you), but my controller instantly stopped working this time. Turn out to be more involved then I anticipated. I mostly play VRchat, and upon the second day of playing, I noticed very strange tracking issues that occur maybe every 10-15 minutes. The controller WILL in Valve Index review: "the Valve Index is the next-generation VR headset we’ve been waiting for, but the Steam VR platform on which the headset depends is still capricious, and painfully hard to troubleshoot. Dec 3, 2024 · Valve Index Not Detected I have recently bought a Index from the Steam Store and have been using it for about two months now. All I do is go in sound settings and press troubleshoot, exit out of troubleshoot and it works. I contacted Valve and they told me that they will not be replacing my controller, or giving me a paid repair option. So I had a sudden problem with my Index that occurred last night (Jan 20, 2024), but this is probably more of a SteamVR issue. First off, let’s talk about the headset itself So. This is because Valve is really good at secrets, and being a very advanced software engineering company, a lot of their tech and deployment goes over people's heads. 3-4 months out of warranty and they wouldn't repair a headset which won't turn on despite not fault of my own, no damage, very light usage (you can see on my SteamVR account). My index base station stops working and start blinking red. for anyone that wanna help and have an index: go to : Steam\steamapps\common\SteamVR\tools\lighthouse\bin\win32 then run lighthouse_console. For discussion of the Valve Index. Does this happen to anyone else? Is there a proper fix? Archived post. Can anyone help? My new index controller won’t pair and then flashes red-I’ve tried restarting and updating but it only pairs if it’s plugged in. It's most prevalent in blacks, but the display seems to have random subpixels flickering to the 'on' state, resulting in blacks looking like a flickering, sparkling RGB night sky. As the title says, my headset would not wake up when I booted up SteamVR. Please see this comment from /u/SteamHWFeedback for instructions about reporting issues and updates on what Valve is doing. A couple of days ago I encountered an issue where my Right controller thumbstick would no longer let me turn right in any games. Swapping to an RX 480 (with the same drivers and other hardware) solved issues on both Index and Vive, and in other games. So, here is my full review of the index. My right controller will start to lose tracking and spaz out everywhere, even when I know for a fact my base stations can see the Jun 7, 2025 · The Valve Index is a high-end virtual reality headset renowned for its tracking accuracy and visual quality. I’ve also unpaired all from my lighthouses, still no change :/ 14 votes, 20 comments. I've been having sound issues w/ my Index for 3 days now, and want to isolate whether or not it's just my computer. BUT, at seemingly random intervals between sessions, I will suddenly get sparkles. Try that first. I own a Valve Index, and have a great time combined with a 3080. GD3224 Help troubleshooting Headset that “flickers” between the correct image and grey nothing Question/Support So just a couple days ago I received my new Index Knuckles in the mail and was super eager to swap out my Vive Wands for them. If you find a more reliable and permanent fix, i'd really like a reply here or a mention so i do have a notification. Reply Valve firmware/drivers are incompatible with a bunch of low level drivers like keyboard software, amp/dac audio drivers, MB control programs like AI Suite III, etc so you may need to uninstall those. We will keep it updated with solutions and any official Valve responses. For whatever reason, my headset receives sound from Windows sound test, Discord calls, and Google Earth VR (which is extra strange), but not other games like Beat Saber, Boneworks, or even SteamVR itself. Heya, I've recently obtained an Index and have been trying to set it up, but no matter what I try it constantly shows up as an additional monitor on display settings (which it apparently shouldn't if the troubleshooting guide is anything to go off of). No sensers, no LEDS, no power. I doubt it. I just set up my Valve Index earlier yesterday. Then I oppened Device Manager, found the "Nvidia HD Audio" driver with a yellow "!" in it, and then after re-installing from the same driver already present in my computer's driver list, the I am having trouble with one my controllers losing tracking randomly. It has been a week since I received my index, and there is a lot I love about the headset, but also some things I don’t really like. The controller won't charge (visually that is) or reset (even after charging it for a long time). After 1 year of buying my Index I had to get 2 replacement cables, Steam support (so far) was super helpful sending me 2 new ones but im afraid of it (obviously) happening again. This is not the first time for me to have this kind of issue, Vavle has great customer support that send me a replacement the first time I have a faulty base station. Here’s a detailed analysis of the most common problems and step-by-step solutions, so you can repair your headset yourself without waiting for the after-sales service. " Just some update for the folks that are STILL having missing audio problems, this could fix it: I did the regedit power settings to prevent the "no audio bug" due to hibernation etc, nothing worked. It looks like power and usb are working because your getting tracking data, but your D-Port just isn’t kicking in. I hadn't changed anything with my PC, though I am unsure if SteamVR had any updates. They were working fine for the first 2 days I was using the headset, and today I go to turn it on, and the base stations are not functioning. No cables are General Troubleshooting The following steps resolve most issues. Yes, I switched the power bricks and cords, made sure my outlets are working, no luck. Support tells me to do a hard reset like this: Please try performing a 'hard reset' on your controller. Not worth the stress. Power the controller So those blue lights on the front are supposed to be green. All the buttons still work ironically. Do you feel like something is missing? Please message the mod-team! Support requested that we repeat all troubleshooting steps multiple times before conceding to replacing the headset. Something you may also want to consider is whether you've both installed recent Windows updates and try rolling those back, but the description of your issues/troubleshooting steps hits close to home that it feels like the same After i finally plugged in my Index and started SteamVR the headset got detected and everything seemed fine. Does the valve index break easily? Archived post. Is this a hardware issue (if so does the problem still exist?) and if it isn’t, are the issues mainly just from the drivers not being up to snuff when they’re released? Thanks! Nov 25, 2024 · Valve Index showing up as a monitor, Direct Mode doesn't seem to fix it. I have been in an extended ticket with steam support (bless their hearts) and still havent found a resolution. I'm able to connect everything properly as well. About a week ago, a wind-storm hit my area and caused a power surge to hit my residence. I bought mine from Valve as an early adopter. Guides Preparing for your Valve Index Setup Guide How to enable Base Station Power Management How to clean your Valve Index Controllers & Headset Accessoires/Mods Guide VR Games to play Useful Programs Troubleshooting Guide Valve-made Guides Index Fit Guide Index Setup Guide Index Setup Guide Booklet Shipping FAQ Reservation FAQ Valve Index Welcome! Hello and welcome to r/ValveIndex 's wiki. Wiping drivers again and sticking in my old 1080 ti also solved the issues. One thing we can suggest is researching your local repair services that may be able to help. Then, poof! Sparkles! Does anyone else get this? Has anyone ever found a fix? Cheers! **goes back to VR table tennis** EDIT: Sparkling is a common issue with Ok so lately I've been having this strange issue where whenever I boot into SteamVR Home I am met with a grey/white screen with audio, which to my understanding indicates the headset being tracked improperly. I thought this would be a quick repair on my index controller to fix my trigger button. I try these fixes in a random order, sometimes repeating the same one several times, and at some point So I'm genuinely confused on if there's anything else I can do. Every time I play games like Beat Saber or VRChat, I encounter gray screen, especially when I click in the SteamVR menu and look around. Base Stations & Lighthouse Tracking Valve Index Headset Valve Index Controllers SteamVR & Status Monitor Contact Steam Support I need help with payment or shipping Visit iFixit for parts and repair guides This is the SECOND brand new Index I’ve gone through in only 4 weeks, first one arrived with a broken left screen, 3 weeks after getting my replacement, the headstrap springs came out No audio on valve index! Everytime I start up steamvr my computer doesn't detect the speakers on the valve index. Valve Index "Repair" Experience (not really but a story nonetheless) Hi there, I am simply here to share my experience recently with Valve, a UBreakIFix/Asurion store and my credit card company/benefits services. The index lenses have a very tight sweet spot. No other input device shows up in Windows 10's 'manage sound devices'. So it's a very reliable system so far. Start there. The only indicator I get from the Attention Index owners who are plagued with screen jitter, constant frame drops and stutters: I found a workaround worth trying I am extremely impressed by Valve's customer support. If I bring the Index over to a buddies house to test this, I just need to bring the headset right? No cameras or controllers? This thread is archived New comments cannot be posted and votes cannot be cast Valve Index Virtual Reality headset Virtual reality Gaming comment sorted Released in June 2019, the Valve Index comes either in a full kit with the Index Headset, Index Controllers, and Index Lighthouses, or as separate components. Get a new cable and do other troubleshoots later. 90K subscribers in the ValveIndex community. . I love my index with a passion and have had nothing but fantastic experience with Valve's support but, the fact that they won't even offer to repair it is pretty rough. Troubleshooting IF you have the same problem; The controller won't show any lights. Reply reply DanceBeatFlow • From Steam Support: *We don't currently offer repair services for Valve hardware. First replacement: After 3 months of use Second replacement: After 9 months of use (1 year total) So my question to you guys is what is the best I can do to prevent those cables to be fucked again? In general I was This has been pretty much my experience with the Valve Index so far unfortunately. szrcy aofza thnz zjmabd jvlrwac ryagxp vrwed esnegt cgks qznf gizbh ixg zsite uuloeqfg euqwrs